Chapter Lewisham
Thank you for choosing Chapter Lewisham as your choice of accommodation. Here, you will have a fantastic opportunity to live like a local in the vibrant neighbourhood of Lewisham in South London.
We look forward to welcoming you to our Chapter Lewisham residence!
EF London Residence Team
USEFUL CONTACT NUMBERS
EF London Emergencies 24/7
+44 7970 266229
EF London Residence 24/7
+44 7526 806483
UK Emergency Number
999
Medical Emergencies
111
Useful places / addresses
School address
74 Roupell Street
London SE1 8SS
Residence address
46 Thurston Road,
SE13 7SD
Nearest Pharmacy
Boots Lewisham
72-78 Lewisham High St.
London SE13 5JH
Nearest Supermarket
ASDA Lewisham (opposite the
residence)
Unit 1 and 2, Thurston Point,
Thurston Rd.
London SE13 7SD
Nearest train station
Lewisham (for train and
DLR)
Elverson Road (DLR)
Nearest Coffee Shop
Zest Brunch, Unit 1, Exchange
Point, London SE13 7NX
Welcome!
CHECKING IN
Check in starts at 3pm on Sundays - if you arrive before this time, just relax in one of the waiting areas next to reception with your luggage.
Reception cannot keep your luggage for you, you must look after it yourself when you arrive.
At 3pm you must show your passport to the reception team and they will give you your key.
You can grab some food from Asda (closes at 5pm) or order through JustEat or UberEats
CHECKING OUT
Check out is on Sundays at 10am
- Make sure to pack all your belongings and do not forget to return your key to the reception before 10am.
You can wait in the reception area after 10am, but you need to keep your luggage with you - Reception cannot look after it.
LUGGAGE
If you are moving rooms:
You need to check out of your current room by 10am.
Your new room will be ready for you from 3pm.
In the time window between 10am to 3pm you can leave your belongings with a trusted friend in the building :)
When you check-out:
Unfortunately, the reception does not take responsibility for your luggage. If you need to store your luggage until the evening, we recommend finding a self-storage place in London.
Need to book your transfer to the airport?
Contact your EF office or speak with the reception team at the school.
Getting to school!
The journey to school is easy!
Just take a Southeastern Train:
1. Walk to Lewisham station (5 minutes from the residence) MAIN station NOT DLR
2. Take the train to Charing Cross
3. Get off at Waterloo East
4. Walk to school (74 Roupell St, London SE1 8SS)
You can also use the DLR (overground train line):
1. Walk to Lewisham DLR station
2. Get off at Canary Wharf + walk to the Jubilee line
3. Take the Jubilee line to Stanmore
4. Get off at Waterloo
5. Walk to school (74 Roupell St, London SE1 8SS)
You do NOT need an oyster card - just use your Apple Pay or a contactless debit / credit card to pay.
Please arrive to school on your first day at 08:30AM - this will be an induction + walking tour!
Classes DO NOT start until Tuesday
Rooms
At Chapter there are shared apartments and studios, but you will always have your own private room. Please note that flats are mixed gender so you may share with students of the opposite gender.
Should you want to move for any reason, please speak to one of our staff.
You may need to move rooms during your stay and the residence will let you know 48 hours in advance if this is the case. EF reserves the right to move you into a different room as long as this is in line with your original booking.
NOISE FROM THE TRAIN - please note, the building is next to the train tracks so you will hear the train most of the day; this is the unfortunate problem with this residence and is the case across the building.
Free WiFi
Make an account here
Sheets
Duvet
Pillow
2 Towels
Toaster
Kettle
Induction Hob
Microwave
Kitchen pack (already in your apartment - please check all cupboards when you arrive - these items are communal, not personal and all students in the flat can use them, but must wash them after):
-
Mug
-
Bowl
-
Plate
-
Saucepan
-
Frying pan
-
Cutlery
-
Cooking utensils
Oven
Dishwasher
Washing machine
Clothes hangers
Clothes drying rack
Iron
Ironing board
Hairdryer
Laundry detergent
Soap or shampoo
Cleaning products
Food items
Toilet paper
Equipment
Step-by-step
Kitchen Guide
Follow the steps below on how to use the different kitchen appliances
Hob
All kitchenettes in Chapter Lewisham have an induction hob. To use it follow these steps:
1. Press and hold the unlock key. Once it is successfully unlocked, the red light
will turn off.
2. Press the power key to turn the hob on.
3. Press + or - to adjust the ring temperature.
4. Press the outer ring button to enlarge the top ring size for use with larger pans.
As a safety measure, the hob will automatically turn off after 15 minutes. To continue
cooking, simply reset the temperature. The timer shows how many minutes are left within
the 15-minute limit.
Microwave
To use the microwave in your room, follow these steps:
1. Press the Micro button.
2. Turn the time setting knob to the desired cooking time.
Turn right to increase and left to decrease.
3. The oven will pause cooking half way through so that you can turn your food over.
4. Resume cooking by pressing Start.
Facilities & Services
FACILITIES
In the Chapter Lewisham residence you will have access to the gym (open 24/7), game room facilities and study spaces on the ground floor. You can also ask the staff in reception to help you with anything is unclear.
Across from the mailboxes - alongside the gym - you will also see a unit full of products and items you can use, including a hoover, printer, food items and other devices - download the TULU app to access
EVENTS
Chapter and EF organise a wide range of student events monthly in reception and the study areas, including competitions with great prizes!
To find out more about events and when they are happening - download the My Chapter App (Apple or Google download) and find the 'Events' tab for a full calendar.
LAUNDRY
The laundry room is on the ground floor and you will need to download the APPWASH app in order to use it. The average cost is £3.50 per wash and £2.50 per drying load. Payment is via card only. It can get crowded on weekends so we advise using it during weekdays.
DELIVERIES
You can order food and packages to the residence - please make sure your NAME, ROOM NUMBER + FLAT NUMBER are on the delivery address or it will get sent back
Food: please ensure your name is on the order, and wait at reception to give your driver the code (if necessary) as soon as they arrive
Letters: Ask reception for the mailbox key - mailboxes are located on the ground floor
All other deliveries: These deliveries arrive at reception where the Chapter team will keep it for you - please don't delay in collecting it and ask a team member to help you if it's a smaller item - they may have it in the storage behind reception.
However, we recommend that you order your mail and parcels to the school directly: *YOUR NAME*, EF LONDON, 74 Roupell Street, SE1 8SS
SERVICES
Rooms are cleaned once a week, usually on Wednesday, Thursday or Friday. To enquire which day your flat’s cleaning day is, please speak with reception. Common areas of the flats such as the bathrooms are also cleaned, however cleaners do not touch anyone's belongings, food waste or dishes as these are every flat’s personal responsibility. Towel and sheets are changed - simply leave them in your room.
Safety
London is a capital city, and as in any bigger city you will need to exercise extra caution when moving around. Lewisham is a safe area but we do ask you to avoid walking in areas that are unknown to you, especially after dark. It is better to walk in fully-lit areas.
EF London residences offer you a safe home away from home, however please take responsibility for your own safety by following the advice detailed below:
01.
Make sure that your room is locked when leaving. If you have an issue with your key, please speak with reception so they can replace it. If you lose your key, you will need to pay a fine of £50.
02.
Do not allow strangers into the building or your flat. Report any unauthorised individuals to reception or to the EF residence team.
03.
Close all bedroom windows when not in the room.
04.
Report any safety concerns to staff immediately - you can do so both in the school and the residence.
05.
Please note that the emergency number should only be contacted in the case of an emergency that cannot wait until the next day.
Community Standards & Responsibilities for EF students
We want the residence to be a safe and welcoming space for everyone, therefore we have some rules in place for all EF students. Please read through these carefully.
All students must sign a code of conduct before arrival.
This will be sent via e-mail separately.
1
Smoking and open flames
Smoking is prohibited in all
EF buildings, as are candles, incense, shisha pipes or any
other open flames as they pose a fire risk.
Any student caught or suspected of smoking in any
building will be removed from residence immediately and
be fined £200. There is a designated smoking area
outside the residence which students are advised to use.
2
Fire alarms
Fire alarms help ensure everyone's safety. EF operates a self-evacuation policy, and it is your responsibility to leave the building. When a fire alarm sounds, all students must leave the building quickly and quietly, leaving all personal belongings behind regardless of when or weather conditions. Only sound the alarm if there is a fire.
It is an offence to tamper with safety equipment. Any student found violating the Fire Alarm Policy or tampering with safety equipment (including smoke detector housing) will be immediately expelled from the residence and could face legal action from the British fire department.
3
Quiet Hours
Please remember that you share the
residence with other students and staff. Out of respect
for all, please keep noise to a minimum during our
designated quiet hours:
Monday - Sunday
10pm - 8am
4
Cleanliness
Our residence assistants conduct weekly
checks to ensure that the flats are maintained to a good
standard. Remember that your space is to be shared
equally. Please keep your flat clean and tidy, divide up
storage space equally and treat your roommates how you
wish to be treated yourself.
Please also respect other’s space and their right to a
peaceful environment and do not invite people to stay in
your room or have large gatherings at any time. When you
check out, make sure you take all of your belongings with
you, including removing all your food from the fridge and
cupboards.
5
Weapons
Possession of knives,
guns and other
weapons is illegal in the UK, and anyone found to be in
possession of these will be removed from the residence
and/or the EF programme immediately.
6
Guests
The residence is a safe and secure environment for all. As such, guests are not allowed to sleep over in the flats or in any of the communal areas and must leave by 10pm.
Use the My Chapter app to register any visitors on the 'Guest Services' tab (Apple or Google download) and they must check in at reception when they arrive.
If you have people coming to visit for more than a day, please speak to a member of the residence team who will be able to advise on places to stay in London.
7
Violence & Bullying
Given the international nature of
our school, it is vital to remember that you will be in
contact with people from many different backgrounds,
therefore please be tolerant and respectful to other’s
views, religions and cultures. Anyone found to be
bullying, using intimidating or threatening behaviour or
violence towards others will be expelled from the
residence and/or the EF programme immediately.
Harassment will not be tolerated.
8
Attendance
You must attend your lessons. EF expects 100% attendance, however a minimum of 80% attendance is required in order to live in the residence. If your attendance falls below 80%, you will receive a reminder to attend your classes and if you fail to cooperate with this request, we may remove you from the residence and into host family accommodation with no refund of residence fees paid.
9
Alcohol
Possession and consumption of alcohol or excessive drunkenness is not permitted in any EF residence and breaking this rule will result in disciplinary measures being taken, which could result in an expulsion from the residence.
The legal age for buying and drinking alcohol in England is 18. It is against the law to purchase alcohol for anyone under the age of 18. You are not allowed to have alcohol in the residence. If you notice alcohol in the flat you must report it to the residence team in school.
10
Drugs
The purchase, sale, possession or use of drugs is illegal in the UK and prohibited by EF. Any students found to be using or in possession of illegal substances will be immediately removed from residence, expelled from EF London and could face further action by the Metropolitan Police. We reserve the right to search your room if we suspect you could be in possession of or using drugs. We trust that you will follow these rules during your stay. However, if rules are not followed we have a system of disciplinaries in place.
In these instances we would speak with you first. If it is a minor breaking of the rules we may agree on a first written warning which doesn’t include a fine.
A final warning will come with the immediate removal from residence and possible removal from your EF course.
Our Team
For help or support during your stay, you can talk to our Residence Manager Lauren (ground floor main office at School). For emergencies, call or WhatsApp +44 7746 688 531
Lauren
Residence Manager
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